Refunds & Disputes

Valerie connects independent sellers with buyers. Each store may set its own return window and policies (visible on the store page). Valerie facilitates payment and provides dispute support but does not automatically guarantee refunds for seller–buyer disagreements without investigation.

• Review the seller's returns, shipping, and cancellation policies.
• Check listing condition, photos, and size details carefully.
• Keep your order receipt ID and payment confirmation.

Buyers may cancel within the seller's stated cancellation window (often within 12 hours of order) before shipment. Contact the seller via order details or WhatsApp if listed. Once shipped, cancellation may not be possible — a return may be required instead.

• Items not as described, damaged, or wrong size/category may qualify for return per store policy.
• Sellers should respond to return requests within 48 hours where possible.
• Refunds are issued to the original payment method via Wavy once the seller or Valerie confirms eligibility.
• Bank transfer orders require verified proof of payment reversal or seller agreement.

1. Contact the seller first through order channels with photos and description of the issue.
2. If unresolved within 5 business days, email support with your receipt ID and evidence.
3. Valerie may review transaction logs, policies, and communications.
4. Outcomes may include partial refund, full refund, store credit, or rejection if policy was clearly stated.

• Change-of-mind after stated return window.
• Items marked final sale or accurately described as used/worn.
• Fraudulent chargeback attempts or false claims.

Initiating a bank chargeback without contacting the seller or Valerie may result in account suspension. We cooperate with payment partners on legitimate fraud claims.